Returns & Exchanges

At IPawsPlus, we want you and your pet to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in unused, resaleable condition.

3

Ship the Item

Affix the provided shipping label or use your preferred carrier to send the package back to our fulfillment center at the address provided in your authorization email.

4

Receive Refund or Exchange

Once our team inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing